Anonymous
map-marker Little Rock, Arkansas

Marie Callender Ham,Egg and Cheese Pot Pie,

Bought one, worst ever, skimpy, tastless and awful. Wrote Consumer Affairs - received apology, rather nice letter. Signed only Jackie. BUT the buck doesn't stop with Jackie!!After apologizing for the produce, as well as extreme difficulty with website and phone, she writes: "Thank you for sharing that you enjoy our CHICKEN pot pie. I have included coupons for you. Plese give us another try." GUESS WHAT.....MORE OF THE SAME......GOOF UPS.... Jackie has joined the others -- NO coupons enclosed....... I had to laugh, even tho it ain't funny. Pretty discouraging when customer service can't get it right either................ My Case # might still be on file 6147**** Patsy Knodel
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Marzell Ukg
map-marker Royal Oak, Michigan

ConAgra - Be Aware of Product shortage practices

All consumers of ConAgra products need to be aware of an alleged and possible systemic practice of package shorting from this food products producer. I have been a consumer of ConAgra producs for years.

One of their brands, La Choy, has regularly shorted their product content, in my experience, by one third (33.3%.) Their customer service representatives are very professional when discussing this issue. They take the package information, confirm that the information will be fowarded to the appropriate managemet, and offer special coupons as compensation for your time. Over time however the shorting practice has continued within the products I have purchased.

My actions 1) alert other consumers of the ConAgra practice 2) discontinue purchase of their products where alternatives exist. Good luck.

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Orville Sbx
map-marker Nashville, Tennessee

Popcorn Bags Can Catch on Fire!!!

This web site is being put up after a year of frustration, conversations and general disregard for corporate responsibility. Further motivation was provided when they refused to replace my microwave and offered me $30 as a "goodwill" gesture and threatened me with breach of contract/legal action if I disclosed any of this information to anyone. As you can see below, my microwave was ruined by one of ConAgra Foods, Inc. dba Orville Redenbacher's Gourmet Microwave Popcorn bags. It caught on fire, turned the inside of my microwave brown and smoked up my house. It was taken outside immediately, extinguished and then thrown in the garbage. Of course the Claims Management Services Company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say that was not possible. I shared with them all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and it popped wonderfully of course.

Mr. Redenbacher was a genius and built an amazing Company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive there would be no need for this site. He understood customer service.

My beef is with ConAgra Foods who unfortunately bought the Orville Redenbacher Company in 1983. As usual the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have all been avoided if they had just replaced my microwave. It would have cost a mere $115 dollars. Now this is being released to the media and I am sure that I am not the only person who has had this experience. Please post a blog about your experience.

So Corporate Bigwigs, what now?

If you have had a similar experience or if the reading of this just inspires you as one man stands up against the Ivory Towers, drop me a line at info@***.com or Please Post a blog. Thank you for your encouragement and support. I will forward all emails to ConAgra Foods.

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5 comments
Guest

I am dealing with the same issue and got the same response. When I asked why this would happen after only having the popcorn in for a few seconds, the explanation I received was that the bag did not ventilate correctly.

When I asked why it didn't ventilate, I was told it was likely a quality issue where the adhesive used to closed the bag was too strong and was likely mistakenly placed on the wrong part of the bag.

I am still working the issue because I am so disappointed with the lack of responsibility. It could have really been bad.

ramjet

I have been using Orville Redenbacher popcorn for years and have never had an issue. You obviously left it in the microwave too long.

Guest

All microwaves have different temp settings. Regardless of what you put in there you should be able to tell when the kernels stop popping.

Why would conagra replace something you burnt up? You wouldn't cook on the stove and walk away......

Guest

Did you follow the instructions on the package? They tested the other popcorn packages and nothing of the sort happened.

Are you just hoping to get a free microwave out of this? Hopefully they take you to court for this letter you made.

Guest
reply icon Replying to comment of Guest-30406

Dear Jason; In response to your comment. I have experienced some of the same issues in regards to packaging catching fire. I however want nothing from ***-Agra Foods but safe packaging. Oh and yes I followed the instructions to the letter and the microwave is new in perfect working order. I also have photographs and repeatability of bag failures.

Thanks for your time;

Andrew

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